What We Do
Consumer FAQs
How do I order product in bulk for a party/event I’m having?
Click here to provide details of your event’s location and we’ll get back to you with details of your nearest vendor.
Does Dairy Farmers run any factory tours?
For Occupational Health and Safety reasons, Dairy Farmers does not conduct factory tours.
Where can I find historical information on Dairy Farmers?
Click here to access our history
Is Dairy Farmers Australian-owned? Where do the profits go?
Dairy Farmers is a co-operative business owned by Australian dairy farmers. Profits are invested back into the business as well as distributed amongst farmer owners.
How do I become a Dairy Farmers franchise owner?
Click here to contact the Dairy Farmers franchise department
What is your environmental policy?
Click here to find out about Dairy Farmers' focus on the environment.
Are your animal farming practices environmentally sound?
Dairy Farmers is actively involved in working with our farmer members, the industry body Dairy Australia, State Food Authorities, local vets and others to ensure the highest possible animal welfare standards are maintained on our individual farms.
We help farmers with daily practical advice on nutrition, agronomy and animal health issues in order to ensure our milk is of the highest quality.
How do I find out about a career or jobs with Dairy Farmers?
Click here to access our careers section.
How do I contact Dairy Farmers to provide feedback?
Click here to contact us.
Do you sell or hire out milk crates?
Blue milk crates are a re-usable form of packaging and these belong to Dairy Farmers. Milk crates are used to transport our milk and dairy products to supermarkets, convenience stores and other retail outlets. Every milk crate lost from our system directly impacts our farmer owners as it costs their business money to replace them.
Therefore we don’t sell or hire out milk crates.
I have an idea for a new product. Who do I contact?
Dairy Farmers conducts ongoing market research to assist in the development of new products, flavours and packaging in keeping with market and consumer expectations.
Dairy Farmers does not accept or seek unsolicited ideas for new products, packaging, marketing, advertising and research or business operations.
Why do your products have different prices at different stores?
The ultimate decision for product pricing is made by the retail outlet stocking the product.
Should I consume dairy products after the best before date?
No. We at Dairy Farmers want you to enjoy our products at their premium quality.
How do I know which milk is best for me?
Take our ‘Which Milk is Best for You’ test, click here.
What’s the difference between buttermilk and milk?
Buttermilk is thicker in texture than milk, relatively sour and low in fat. It has had a culture added to it making it ideal for cooking, although some people enjoy the product as a refreshing beverage.
I am lactose intolerant. Can I have any dairy product?
Cheese and yogurt products are suitable for people with lactose intolerance. During the cheese making process, lactose is removed and in the yogurt making process, cultures are added to the yogurt making it easier to digest for those people with lactose intolerance.
I am celiac. What dairy products are suitable for me?
Click here to contact Consumer Affairs and ask for a list of dairy products suitable for celiacs.
Which of our products are GI-rated?
Click here to contact Consumer Affairs and ask for a list of GI-rated dairy products
